Dare to ask
Dig a bit deeper
Are you interested in a faster way to commission targeted research for business development? Rog Partners is a reliable partner that customizes research and makes ordering easy for you. We also conduct global research localized in each country's own language.
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Customer satisfaction surveys
When customer satisfaction has been expertly assessed by an external party and the response rate is statistically valid, you can reliably utilize the results in marketing and communications.
We can combine the NPS score with various statements to evaluate the company's performance and open-ended questions to collect valuable information. Reliable information collected strengthens your company's credibility and helps build long-term customer relationships.
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Qualitative customer satisfaction surveys by phone
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Developing a new service: what would your customers be willing to pay for?
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Collect references from satisfied customers at the same time
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Lost customers
Would you like to know why you lost a tender or a deal? Or why a customer switched to a competitor? Honest feedback doesn't always reach your company's ears, but it's easier to explain the reasons to an external party.
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Differences between salespeople, service areas, or country units
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Who do your customers compare you to in the market? How do they perceive the differences between players?
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What should you develop in your operations so that customers would consider you in the future?
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Determining the value of a company
We provide a reliable and objective way to assess your company's reputation and customer satisfaction, as well as the risks associated with providing a service. Customer satisfaction is a key part of business success, and we help you understand your customers' opinions.
Our analyses support decision-making, especially during the due diligence phase, and improve your competitive advantage in the market. Our comprehensive annual reports help you communicate your company's value and potential to investors and stakeholders.
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Development of digital services
Professionally conducted user research through interviews is a key part of the development of digital services, as it deepens the understanding of users' needs, problems and wishes. The process reveals what users really need and expect from the service, which helps the development team to effectively allocate their resources to the right things.
How it works
“We didn't really get anything out of the electronic surveys we had previously conducted. We have been extremely satisfied with the surveys conducted by Rog Partners, both in terms of the response rate and the extensive verbal comments. We get genuine development ideas and thanks to teams or even individuals.”