Dare to ask
Qualitative
B2B research fast and easy
Customer satisfaction surveys with up to 77% response rates
When customer satisfaction has been expertly assessed by an external party and the response rate is statistically valid, you can reliably utilize the results in marketing and communications.
We can combine the NPS score with various statements to evaluate the company's performance and open-ended questions to collect valuable information. Reliable information collected strengthens your company's credibility and helps build long-term customer relationships.
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Qualitative customer satisfaction surveys by phone
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Developing a new service: what would your customers be willing to pay for?
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Collect references from satisfied customers at the same time
Make sense of lost deals
Would you like to know why you lost a tender or a deal? Or why a customer switched to a competitor? Honest feedback doesn't always reach your company's ears, but it's easier to explain the reasons to an external party.
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Differences between sales people, service areas, or country units
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Who do your customers compare you to in the market? How do they perceive the differences between players?
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What should you develop in your operations so that customers would consider you in the future?
Development of digital services
Professionally conducted user research through interviews is a key part of the development of digital services, as it deepens the understanding of users' needs, problems, and wishes.
The process reveals what users really need and expect from the service, which helps the development team allocate their resources effectively.
Our customers
The easiest and most reliable way to collect information
Customers, potential customers, lost customers, resellers
Rog Partners is a tactical business development partner that conducts targeted research to support profitable prioritization of product and service development. We collect valuable information from your stakeholders and present it in a clear and easy-to-understand format.
By replacing guesswork and random feedback with high-quality data, you can focus your resources more effectively on critical development goals. Whether it's developing an existing product or service or creating a new one, we collect high-quality data from the desired target group and provide a ready-made analysis.
“The implementation of the customer satisfaction survey with Rog Partners exceeded our expectations – especially because the survey was conducted simultaneously in several of our operating countries, and yet the entire process went exceptionally smoothly.”
Jussi Rosenberg, Head of Development, Renta Group
