Dare to ask
Customers
Our goal is long-term customer relationships, where we can ensure that the needs of stakeholders are regularly taken into account in the development of operations and that investments are not made based on guesswork. Annually repeated studies provide comparable data and the process is handled smoothly.
We are also happy to help with one-off needs. For example, we can interview potential customers or conduct user research to develop a digital service.
Renta Group – Multilingual user research
Jussi Rosenberg
Head of Development
User research for application development for a machine rental company
“The implementation of the customer satisfaction survey with Rog Partners exceeded our expectations – especially because the survey was conducted simultaneously in several of our operating countries, and yet the entire process went exceptionally smoothly. Essi clearly has the experience and insight to build an effective survey, and his energetic, clear approach made the collaboration very straightforward. As a result, we received valuable and easily usable feedback from our application users. We know for sure who to turn to when a similar need arises again.”
Eerika Hyry,
CEO
Eerika Consulting – Customer Satisfaction Survey
Customer satisfaction survey for a consulting firm specializing in construction, supervision, and construction expert services
“From the first meeting, we knew that we wanted to proceed with the survey with Rog Partners! Essi had such good insights and clear expertise in designing customer surveys. It made an impression, and Essi's cheerful and cheerful style immediately gave us confidence that customers would definitely enjoy the interview Essi conducted.”
Retta Management – Annual
customer satisfaction measurement from 2023
Juulia Laine, Account Director
Annual customer satisfaction measurement through telephone interviews for an expert organization focused on the brokerage and management of apartments, real estate and business premises.
“We didn't really get anything out of the electronic surveys we had previously conducted. We have been extremely satisfied with the surveys conducted by Rog Partners, both in terms of the response rate and the extensive verbal comments. We get genuine development ideas and thanks to teams or even individuals.”
“We were able to plan and implement a customer satisfaction survey in a really uncomplicated way in a new way. The nice thing about working with professionals is that all we had to do was tell them our goals and Essi came up with ways to achieve them. The collaboration was fantastically easy and we are very satisfied with both the process and the end result. When a similar need arises, we know who to contact again.”
Paavo Karlin, Development Director
Sanna Pekkinen,
Education Manager
Market research for Humak
Market research to support a new competence profile for the University of Applied Sciences
“Rog Partners prepared a market analysis for Humak to support the planning of new training. They quickly took on the task and soon realized what kind of analysis would help us move forward with our planning. The cooperation was uncomplicated and fast.”